Managing stress and understanding the human factor
It’s Friday evening, 6pm. Your receptionist sends you a message informing you that the patients in the waiting room are becoming frustrated. You have been running late as a result of a complicated extraction earlier in the afternoon. Your notes are still incomplete from your previous patient and your nurse has to leave early. What do you do?”
Dentistry is an ever-evolving profession that tasks us not only to be technically skilled but also to manage many different stressors. As dentists we deal with pressurised situations daily where an individual mistake can build to a catastrophe if not addressed early.
Accidents in complex environments such as aviation or dentistry can occur through the accumulation of multiple factors and failures. Reason (1990) famously developed an accident causation model based on the Swiss Cheese Metaphor that suggests multiple contributors (the holes in cheese slices) must be aligned for any accidents to occur. Barriers in a system (the slices themselves) are intended to prevent errors that result in these adverse events. However, when conditions are optimal and multiple failures align under the right conditions, the likelihood of accidents increases significantly.
This course has been designed to give dentists an insight into accident prevention and stress reduction through the medium of aviation.
This course is delivered by industry leading experts with backgrounds in dentistry, aviation and psychology.
Pilots and dentists have more in common than one might think: Both jobs are highly technical and require teamwork. Both are subject to human error where small, individual mistakes may lead to catastrophe if not addressed early.
This one-day informative, interactive and engaging course has been designed for dentists, by dentists and aviation professionals, to showcase how lessons learnt from aviation can be applied within a dental context to improve patient safety and reduce human error. You will be taught best practice models that pilots have been successfully applying for decades to reduce stress, manage high work load and problem solve under pressured conditions to produce favourable outcomes.
During the course you will be taught how to provide structure and discipline in making vital decisions with a chance to showcase your newly developed skill in a flight simulator under the expert guidance of a commercial pilot with decades of experience in the environment.
This course is designed to be used as part of your Continuous Professional Development (CPD). To download an e-flyer of the course, click here.
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I had the fortunate experience of attending the pilot Black Box Dentistry course. The event ran smoothly and the team were fantastic. Having recently graduated, my biggest fear was for a simple human error, which could have been prevented, to lead to catastrophic disasters. The team provided a systematic approach to prevent unfortunate events and it is something I will take with me as I tackle the world of Dentistry!
For those who are looking to learn and apply newly taught decision making tools and an experience of a life-time, I would recommend this course.